The time you invest getting to know and understand your customers is time very well spent. The feedback you get is gold, pure gold. Yet, there are other reasons why this is a prudent move. Let’s take a look at some of the key reasons you should learn more about your customers and their specific needs: Today’s world has become increasingly impersonal. Most of us spend a shocking amount of time looking at one type of digital screen or another. Personal interaction isn’t what it once was, and you can use that fact to help build your business.
The Ultimate Form of Customer Service
This involves getting on the phone or having lunch with customers and clients. When you engage with them directly, they feel more connected to your business and appreciate the personal touch. It also allows you to get feedback and learn what they like and don’t like about your company. So, next time, make time for your customers and see how their experience with you changes for the better.
Building Relationships
When was the last time you reached out to your accountant, banker, or legal adviser? Building relationships with key people and institutions is a prudent step for business owners. A handwritten thank you note or quick phone call can go a long way towards maintaining and building those relationships. It is important to rise above all the background noise of life. One of the best ways of doing so is to invest the time to add a personal touch.
You should be meeting with your customers and other key people to build and protect your business. This includes going out there and meeting with customers, suppliers, and other key people. Don’t try to run your business in secrecy – it’s important to be out front and meet the people who matter to your company!